Privacy Policy

Introduction

At Nuwell AI, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including our Calorie Tracker, Food Recommendations, and other AI health-related features.

Data We Collect

• Personal Information: Your name, email address, and phone number.
• Health Data: Your daily food intake, exercise logs, and calorie information.
• Call and Message Data: If you use our communication features, we may record and store call logs, text messages, or transcripts for analysis and improvement of services.
• Location Data: We may collect location information to provide personalized food suggestions and fitness plans that are more relevant to your geographical area.
• Device Information: Information about the device you use, including its operating system, version, and device type.

How We Use Your Data

• Provide, personalize, and improve our services such as food recommendations, exercise tracking, and health analytics.
• Analyze your health data to offer more accurate calorie tracking, meal suggestions, and fitness recommendations.
• Respond to your inquiries, provide customer support, and assist with technical issues.
• Communicate with you about updates, new features, and promotions related to Nuwell AI.

How We Store Your Data

• Health data (such as your food intake, exercise logs, and calorie information) is stored to enhance our AI-generated suggestions and improve the overall user experience.
• Communication data (including messages and call logs) is stored for the purpose of resolving issues or improving our services.

Nigeria NDPR & Health Data

Under the Nigeria Data Protection Regulation (NDPR), health data is classified as a sensitive data category. We strictly adhere to these regulations by enforcing the following:

• Explicit Consent: We require your explicit consent during onboarding before collecting or processing any health-related information.
• Conversation Deletion: You have the right to request the deletion of any of your conversations or chat logs at any time.
• No Archiving of Health Chat Data: We do not archive or permanently store your health chat data.
• Auto-Deletion: Your conversational data and chat logs are subject to a 30-day auto-deletion policy upon inactivity.

AI Processing & Third-Party Models

To provide our intelligent services, Nuwell AI currently utilizes third-party large language models, including Google Gemini and OpenAI. By using our services, you acknowledge that certain data may be processed by these providers.

Phase 3 Privacy Roadmap: We are committed to moving to policy-compliant model providers (e.g., AWS Bedrock, Together AI, or self-hosted options) in Phase 3 of our roadmap. This ensures that data will never leave our servers, providing true Nigeria NDPR compliance.

Data Sharing

• We do not share your personal information with third parties, except in the following limited circumstances:
• If required by law or regulatory authority.
• To our trusted service providers who assist in operating our services, provided they comply with this Privacy Policy and data protection regulations.

Your personal and health data is only used to enhance your experience with Nuwell AI and will never be sold or shared for marketing purposes without your explicit consent.

Your Rights

• Access to your data: You may request access to the health data and activity logs we have collected from you.
• Data deletion: You may request that we delete your data at any time, subject to applicable legal or contractual requirements.

Changes to This Policy

Nuwell AI reserves the right to update or modify this Privacy Policy at any time. If significant changes are made, we will notify you through our app, website, or email, and update the effective date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at the Nuwell AI Contact Us Page.

Data Protection Commitment

We are committed to safeguarding your health and personal information by adopting industry-standard security measures and continually reviewing our data protection practices to ensure your privacy is respected.